Frame the problem
Buyer and seller onboarding / Catalogs
Design both sides of the exchange.
A marketplace must work for buyers, providers and the team managing disputes. We model listing quality, discovery, availability and transaction states together. Matching and monetization rules are explicit, so the platform can explain a booking, refund or payout instead of hiding exceptions in manual spreadsheets.
Buyer and seller onboarding / Catalogs
Search and matching / Availability
A transaction-state model, role-specific interfaces and an administrative workflow for exceptions, refunds and provider issues.
Map the decisions, people and information that shape the experience.
Buyer and seller onboardingGive every hand-off a clear contract, owner and recovery path.
CatalogsTest the complete journey before it becomes everyday operation.
Search and matchingA transaction-state model, role-specific interfaces and an administrative workflow for exceptions, refunds and provider issues.
That depends on the payment provider and applicable obligations. We design around approved provider capabilities; custody and licensing are not assumed to be software features.